Returns Policy

Requesting a return

Contact Gemrawlers promptly with the order reference, product details and reason for the requested return. Do not return an item before receiving return instructions.

Condition and eligibility

Eligibility depends on the product condition, supplied specification, warranty terms, hygiene or safety considerations and the agreed commercial terms. Custom-sourced, configured or special-order items may be subject to different conditions.

Faulty or incorrect goods

Products reported as faulty or incorrectly supplied will be assessed and handled under the applicable warranty, supplier terms and customer rights.